Handmade in the British Isles

CALL US ON 01366 728706

In-depth heraldry research

Including APO addresses

Terms & Conditions

Last updated: November 14, 2020



Our Standard delivery arrives in 3-5 business days. Our express delivery arrives in 1-2 business days. Deliveries are sent by recorded mail and tracking numbers will be available. Special Orders are subject to longer turnaround times and delivery times. Delivery information for Special Orders will be supplied per order.



We accept the following forms of payment: Visa, Mastercard, American Express
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in GBP.



If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the website. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. Colour accuracy in particular materials, such as textiles, cannot be guaranteed and can vary within the manufacturing process, especially with the use of natural dyes. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.



We accept special orders for Coat of Arms, custom made kilts and kilt accessories, or any other product created bespoke to order and/or for a particular name, clan, or tartan. It is agreed by you that all special orders are to be fully paid upfront and are non-refundable . It is agreed that all terms set out in our Refunds Policy are not applicable for special orders, and therefore no refunds, store credits, or exchanges can be offered. For defective or damaged products, our Refunds Policy will still be applicable.



Unless otherwise specified, promotions and offers (“offers”) already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Buy One Get One offers apply a portion of discount amount to each of the items. The Celtic Knot has the right to end or modify any promotion at any time. Other restrictions may apply. Offers are applied worldwide unless otherwise noted.



The Celtic Knot is fully GDPR compliant. We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. All payment information (such as payment card data) is stored securely by our payment processor. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.



You agree that by accessing and using the website, you have read, understood, and agreed to be bound by our Terms of Use.



We reserve the right to change, modify, or remove the contents of the website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our website. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the website or the Marketplace Offerings.